It took VMware quite a few months, but they finally generated a KB for it and closed my ticket: VMware KB: Zero client monitors will randomly go black for 1-2 seconds. ![]() See #GUID-D64349B3-487D-491B-B908-4BD7A5A61139. Heres a workaround: Control Panel > Mouse > Pointers > Scheme > Select a non Aero scheme. You can configure the Horizon Client Session Timeout settings in the administration console. It is a VM and we are able to access the server through VM console. 15 LTSR CU2 sessions might launch as a black screen. black screen that I have to close twice to get it to actually close. If a Horizon Client session ends too quickly when idle, this means that Horizon Client Session Timeout settings are configured to allow only a very short idle period. The session reference number: 41b4a1e0 Access was denied by the access policy. A black screen typically means a communication/firewall issue. If the View Agent software is installed, verify that the View Agent Service is running. ![]() If they do not, the installation did not complete properly and you will need to reinstall. In the Windows Control Panel programs, verify that Horizon Agent and View Agent Direct Connect appear in the list of installed programs. If you receive the error message “Unable to Connect to Desktop,” it means that the View Agent is not running. Choose the VMware Horizon Client or the HTML option Install on your device to access a virtual desktop College-loaned laptops will already have the VMware. You see this issue when using multiple monitors, and only if the primary monitor is on the right or bottom. I recently installed two new monitors and since then I was able to log into my Horizon Client a few times but then after about a week I get disconnected immediately after it authenticates. You are unable to use the desktop after initiating the Horizon connection. Horizon Client disconnects after authentication. If the Desktop does not launch, verify that no other software in the environment is using port 443. When connecting to a Horizon View session with VMTools 11.2.x installed in the VM, users may see a black screen. If you cannot log in to the Horizon Client, verify that the version of the VMware Horizon Client you are using is compatible with VMware View 5.1 or higher.
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